Pure Turbo Purchase Info

Pure Turbo Purchasing Options:

  1. Send your turbos in to be rebuilt.
  2. Pay a core charge.
  3. Purchase the turbos outright and keep your stock turbos.

Option One: You send your turbos in to be built, and they return them to you after upgrades are performed to the stock turbos. This option can sometimes be faster if Pure doesn't have any premade turbos in stock at the time. For example, a 3-4 week core exchange wait time can be reduced to 1-2 weeks by sending your own turbos in to be rebuilt, if they don't have any premade at the time of ordering.

Option Two: You send your old turbo back after installing the new one, and once it’s inspected, your core charge is quickly refunded. Easy, hassle-free, and you get money back — plus it lets you swap parts without any downtime for your car.

Option Three: You pay the core charge plus the price of the total price of the turbo or turbos and keep your stock turbos.


Core Return Guide

If your order includes a core return, please note the following guidelines to ensure a smooth refund process:

  1. Return Window:
    Cores should be returned within 60 days of receiving your upgraded product to qualify for a full core deposit refund. Returns sent after 60 days may not be eligible for a refund.
  2. Return Shipping and Documentation:Return Label: PureTurbos does not provide return labels. The customer is responsible for arranging and paying for the return shipping.Documentation: Include a copy of our Core Return Form and a copy of your purchase invoice inside the box, with “CORE RETURN” written in large, bold letters at the top. This step is crucial for linking the core to your order and processing your refund. Missing documentation may result in delays or difficulties in identifying your order.
  3. Packaging Guidelines:Secure Packaging: Please package the core securely to prevent any potential damage during transit. We recommend using sufficient padding and a durable box.Shipping Insurance: Consider adding insurance to your shipment, as we cannot take responsibility for any damage that may occur en route. If a core arrives damaged and cannot be reused, we reserve the right to decline the refund.

By following these steps, you’ll help us ensure a fast and seamless refund process. If you have any further questions, please reach out to our customer support team.

Core Return Form

Rebuild Info and Form

Haven’t contacted us yet about a rebuild? Feel free to reach out by calling us at 801-885-4973 or emailing us at support@pmetuning.com and we’ll promptly get in touch with you.1

Already discussed your rebuild with us and ready to proceed? Click the button below to download a PDF form. Be sure to include all requested information and put a copy along with your turbos when you ship them it to us.

Rebuild Instructions & Details:

Shipping Your Turbo:

  • Complete and print the provided forms, ensuring copies are included in the box along with a copy of your purchase invoice if applicable for warranty.
  • Prepare your turbo for shipping by draining all fluids and removing all fittings/hoses, including wastegate actuator(s). Securely place the turbo in a sturdy bag.
    (Please retain your lines or wastegate actuators for reassembly, as they will not be needed for the rebuild process. If included, they will be discarded)

Packaging Tips:

  • Use a double-ply or sturdier box slightly larger than your turbo (typically 10x10x10 inches).
  • Ensure the turbo is packed securely to minimize the risk of damage during transit. Please note that PureTurbos is not responsible for damages occurred during shipping.
  • Ship your package with a carrier that offers tracking and optional insurance. Please email the tracking number to PureTurbos at info@pureturbos.com

Free Inspection:

  • Pure Turbos offers a complimentary inspection for all turbochargers sent in.

Estimate/Payment Process:

  • Following inspection, PureTurbos will commence the rebuild process, which generally takes 2-3 weeks. We will contact you via phone or email to finalize payment for the rebuild before shipping.
  • The base price for rebuilds starts at $450 per turbo and may increase if additional damages are discovered in the housing, wheels, or cartridges. If still under our 1 year warranty, then please include a copy of the purchased invoice when sending the turbos so we may cover the rebuild.

Where to ship:

PureTurbos
3225 Production Ave
Oceanside, CA 92058
(760) 721-7669

Our Hours of Operation:Monday – Friday (7am – 4pm PST)

Pure Turbos Rebuild Form